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INTEGRATED QUALITY AND SAFETY POLICY

Customs Agency Rafael Flores Cuellar y Cía. Ltda., delivers a comprehensive and personalized service in foreign trade operations, with the objective of providing its clients with a service with high quality standards, backed by vast experience in the field of imports and exports, with more than 50 years in the field. market and currently maintaining a large national presence, with branches throughout the country.

Import and export service, and advice on foreign trade.

Para ello, la Agencia se encuentra comprometida con el mejoramiento continuo y permanente de su Sistema de Gestión de Calidad, amparado en la NORMA ISO 9001:2015, así como con la satisfacción de los requerimientos de sus clientes y otras partes interesadas. A su vez, asume con responsabilidad su rol dentro de la Cadena Logística del Comercio Exterior, contribuyendo a la seguridad y manteniendo su compromiso con el comercio lícito.

The senior management of AARFC establishes the following commitments:

  • Continuous improvement of its processes and services permanently.
  • Compliance with requirements and regulations applicable to the organization.
  • Approach based on the management of interrelated processes to obtain effective results.
  • Effective communication, both internally and with the business environment.
  • Teamwork and staff involvement to achieve the organization's objectives.
  • Desarrollo de habilidades dirigidas a crear valor agregado, tanto para la organización como a sus clientes, mediante relaciones de beneficio mutuo.
  • Ensure staff competencies, through appropriate training and performance evaluation.
  • Identification of threats, evaluation, management and monitoring of risks in the security of the supply chain.
  • Ensure that its business activities and its supply chain are free from illicit activities, such as money laundering, drug trafficking and terrorism.
  • Guarantee and encourage compliance with internal policies and procedures in its personnel.

    • Gerardo Flores Loo
    Operations Manager
    Noviembre 2025

    INTEGRATED QUALITY AND SAFETY POLICY

    Customs Agency Rafael Flores Cuellar y CÍA. Ltda., entrega un servicio integral y personalizado en operaciones de comercio
    exterior, teniendo como objetivo el brindar a sus clientes un servicio con altos estándares de calidad, respaldados por una vasta experiencia en el ámbito de las importaciones y exportaciones, con más de 50 años en el mercado y actualmente manteniendo una gran presencia nacional, contando con sucursales a lo largo del país.

    Import and export service, and advice on foreign trade.

    Para ello, la Agencia se encuentra comprometida con el mejoramiento continuo y permanente de su Sistema de Gestión de Calidad, amparado en la NORMA ISO 9001:2015, así como con la satisfacción de los requerimientos de sus clientes y otras partes interesadas. A su vez, asume con responsabilidad su rol dentro de la Cadena Logística del Comercio Exterior, contribuyendo a la seguridad y manteniendo su compromiso con el comercio lícito.

    The senior management of AARFC establishes the following commitments:

  • Continuous improvement of its processes and services permanently.
  • Compliance with requirements and regulations applicable to the organization.
  • Approach based on the management of interrelated processes to obtain effective results.
  • Effective communication, both internally and with the business environment.
  • Teamwork and staff involvement to achieve the organization's objectives.
  • Development of skills aimed at creating added value, both for the organization and its suppliers, through mutually beneficial relationships.
  • Ensure staff competencies, through appropriate training and performance evaluation.
  • Identification of threats, evaluation, management and monitoring of risks in the security of the supply chain.
  • Ensure that its business activities and its supply chain are free from illicit activities, such as money laundering, drug trafficking and terrorism.
  • Guarantee and encourage compliance with internal policies and procedures in its personnel.

    • Gerardo Flores Loo
    Operations Manager
    Noviembre 2025

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