INTEGRATED QUALITY AND SAFETY POLICY

Customs Agency Rafael Flores Cuellar y Cía. Ltda., delivers a comprehensive and personalized service in foreign trade operations, with the objective of providing its clients with a service with high quality standards, backed by vast experience in the field of imports and exports, with more than 50 years in the field. market and currently maintaining a large national presence, with branches throughout the country.

Import and export service, and advice on foreign trade.

For this, the Agency is committed to the continuous and permanent improvement of its Quality and Security Management System of the Foreign Trade Logistics Chain, protected by the ISO 9001:2015 STANDARD, as well as with the satisfaction of the requirements of its customers and other interested parties.

The senior management of AARFC establishes the following commitments:

  • Continuous improvement of its processes and services permanently.
  • Compliance with requirements and regulations applicable to the organization.
  • Approach based on the management of interrelated processes to obtain effective results.
  • Effective communication, both internally and with the business environment.
  • Teamwork and staff involvement to achieve the organization's objectives.
  • Desarrollo de habilidades dirigidas a crear valor agregado, tanto para la organización como a sus clientes, mediante relaciones de beneficio mutuo.
  • Ensure staff competencies, through appropriate training and performance evaluation.
  • Identification of threats, evaluation, management and monitoring of risks in the security of the supply chain.
  • Ensure that its business activities and its supply chain are free from illicit activities, such as money laundering, drug trafficking and terrorism.
  • Guarantee and encourage compliance with internal policies and procedures in its personnel.
  • Gerardo Flores Loo
    Operations Manager
    Septiembre 2023
    Rev.03

    INTEGRATED QUALITY AND SAFETY POLICY

    Customs Agency Rafael Flores Cuellar y CÍA. Ltda., delivers a comprehensive and personalized service in foreign trade operations, with the objective of providing its clients with a service with high quality standards, backed by vast experience in the field of imports and exports, with more than 50 years in the field. market and currently maintaining a large national presence, with branches throughout the country.

    Import and export service, and advice on foreign trade.

    For this, the Agency is committed to the continuous and permanent improvement of its Quality and Security Management System of the Foreign Trade Logistics Chain, protected by the ISO 9001:2015 STANDARD, as well as with the satisfaction of the requirements of its customers and other interested parties.

    The senior management of AARFC establishes the following commitments:

  • Continuous improvement of its processes and services permanently.
  • Compliance with requirements and regulations applicable to the organization.
  • Approach based on the management of interrelated processes to obtain effective results.
  • Effective communication, both internally and with the business environment.
  • Teamwork and staff involvement to achieve the organization's objectives.
  • Development of skills aimed at creating added value, both for the organization and its suppliers, through mutually beneficial relationships.
  • Ensure staff competencies, through appropriate training and performance evaluation.
  • Identification of threats, evaluation, management and monitoring of risks in the security of the supply chain.
  • Ensure that its business activities and its supply chain are free from illicit activities, such as money laundering, drug trafficking and terrorism.
  • Guarantee and encourage compliance with internal policies and procedures in its personnel.
  • Gerardo Flores Loo
    Operations Manager
    October 2020
    Rev.03

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