{"id":762,"date":"2021-03-09T19:13:27","date_gmt":"2021-03-09T22:13:27","guid":{"rendered":"https:\/\/agenciaflores.cl\/wpn\/?page_id=762"},"modified":"2026-04-22T13:31:29","modified_gmt":"2026-04-22T16:31:29","slug":"politica-de-calidad","status":"publish","type":"page","link":"https:\/\/agenciaflores.cl\/wpn\/en\/politica-de-calidad\/","title":{"rendered":"Quality Politics"},"content":{"rendered":"<a href=\"https:\/\/agenciaflores.cl\/wpn\/wp-content\/uploads\/2022\/07\/Politica_01.jpg\" target=\"_self\" data-caption=\"\" rel=\"noopener\">\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/agenciaflores.cl\/wpn\/wp-content\/uploads\/2022\/07\/Politica_03.jpg\" target=\"_self\" data-caption=\"\" rel=\"noopener\">\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/agenciaflores.cl\/wpn\/wp-content\/uploads\/2022\/07\/Politica_02.jpg\" target=\"_self\" data-caption=\"\" rel=\"noopener\">\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/agenciaflores.cl\/wpn\/wp-content\/uploads\/2022\/07\/Politica_04.jpg\" target=\"_self\" data-caption=\"\" rel=\"noopener\">\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<!-- pagination -->\n\t\t\t<h3>INTEGRATED QUALITY AND SAFETY POLICY<\/h3>\t\t\t\n\t\t\t\t\n\t\t\t\t<p><strong>Customs Agency Rafael Flores Cuellar y C\u00eda. Ltda.<\/strong>, delivers a comprehensive and personalized service in foreign trade operations, with the objective of providing its clients with a service with high quality standards, backed by vast experience in the field of imports and exports, with more than 50 years in the field. market and currently maintaining a large national presence, with branches throughout the country.<\/p>\n\t\t\t\t<p>Import and export service, and advice on foreign trade.<\/p>\n\t\t\t\t<p>Para ello, la Agencia se encuentra comprometida con el mejoramiento continuo y permanente de su Sistema de Gesti\u00f3n de Calidad, amparado en la NORMA ISO 9001:2015, as\u00ed como con la satisfacci\u00f3n de los requerimientos de sus clientes y otras partes interesadas. A su vez, asume con responsabilidad su rol dentro de la Cadena Log\u00edstica del Comercio Exterior, contribuyendo a la seguridad y manteniendo su compromiso con el comercio l\u00edcito.<\/p>\n\t\t\t\t<p>The senior management of AARFC establishes the following commitments:<\/p>\n<li>Continuous improvement of its processes and services permanently.<\/li>\n<li>Compliance with requirements and regulations applicable to the organization.<\/li>\n<li>Approach based on the management of interrelated processes to obtain effective results.<\/li>\n<li>Effective communication, both internally and with the business environment.<\/li>\n<li>Teamwork and staff involvement to achieve the organization's objectives.<\/li>\n<li>Desarrollo de habilidades dirigidas a crear valor agregado, tanto para la organizaci\u00f3n como a sus clientes, mediante relaciones de beneficio mutuo.<\/li>\n<li>Ensure staff competencies, through appropriate training and performance evaluation.<\/li>\n<li>Identification of threats, evaluation, management and monitoring of risks in the security of the supply chain.<\/li>\n<li>Ensure that its business activities and its supply chain are free from illicit activities, such as money laundering, drug trafficking and terrorism.<\/li>\n<li>Guarantee and encourage compliance with internal policies and procedures in its personnel.<\/li>\n\t\t\t\t<p><strong>Gerardo Flores Loo<\/strong><br \/>Operations Manager<br \/>Noviembre 2025<\/p>\n\t\t\t<h3>INTEGRATED QUALITY AND SAFETY POLICY<\/h3>\t\t\t\n\t\t\t\t\n\t\t\t\t<p><strong>Customs Agency Rafael Flores Cuellar y C\u00cdA. Ltda.<\/strong>, entrega un servicio integral y personalizado en operaciones de comercio<br \/> exterior, teniendo como objetivo el brindar a sus clientes un servicio con altos est\u00e1ndares de calidad, respaldados por una vasta experiencia en el \u00e1mbito de las importaciones y exportaciones, con m\u00e1s de 50 a\u00f1os en el mercado y actualmente manteniendo una gran presencia nacional, contando con sucursales a lo largo del pa\u00eds.<\/p>\n<p>Import and export service, and advice on foreign trade.<\/p>\n<p>Para ello, la Agencia se encuentra comprometida con el mejoramiento continuo y permanente de su Sistema de Gesti\u00f3n de Calidad, amparado en la NORMA ISO 9001:2015, as\u00ed como con la satisfacci\u00f3n de los requerimientos de sus clientes y otras partes interesadas. A su vez, asume con responsabilidad su rol dentro de la Cadena Log\u00edstica del Comercio Exterior, contribuyendo a la seguridad y manteniendo su compromiso con el comercio l\u00edcito.<\/p>\n<p>The senior management of AARFC establishes the following commitments:<\/p>\n<li>Continuous improvement of its processes and services permanently.<\/li>\n<li>Compliance with requirements and regulations applicable to the organization.<\/li>\n<li>Approach based on the management of interrelated processes to obtain effective results.<\/li>\n<li>Effective communication, both internally and with the business environment.<\/li>\n<li>Teamwork and staff involvement to achieve the organization's objectives.<\/li>\n<li>Development of skills aimed at creating added value, both for the organization and its suppliers, through mutually beneficial relationships.<\/li>\n<li>Ensure staff competencies, through appropriate training and performance evaluation.<\/li>\n<li>Identification of threats, evaluation, management and monitoring of risks in the security of the supply chain.<\/li>\n<li>Ensure that its business activities and its supply chain are free from illicit activities, such as money laundering, drug trafficking and terrorism.<\/li>\n<li>Guarantee and encourage compliance with internal policies and procedures in its personnel.<\/li>\n\t\t\t\t<p><strong>Gerardo Flores Loo<\/strong><br \/>Operations Manager<br \/>Noviembre 2025<\/p>","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA INTEGRADA DE CALIDAD Y SEGURIDAD Agencia de Aduanas Rafael Flores Cuellar y C\u00eda. Ltda, entrega un servicio integral y personalizado en operaciones de comercio exterior, teniendo como objetivo el brindar a sus clientes un servicio con altos est\u00e1ndares de calidad, respaldados por una vasta experiencia en el \u00e1mbito de las importaciones y exportaciones, con&hellip;<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/agenciaflores.cl\/wpn\/en\/wp-json\/wp\/v2\/pages\/762"}],"collection":[{"href":"https:\/\/agenciaflores.cl\/wpn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agenciaflores.cl\/wpn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agenciaflores.cl\/wpn\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/agenciaflores.cl\/wpn\/en\/wp-json\/wp\/v2\/comments?post=762"}],"version-history":[{"count":31,"href":"https:\/\/agenciaflores.cl\/wpn\/en\/wp-json\/wp\/v2\/pages\/762\/revisions"}],"predecessor-version":[{"id":1323,"href":"https:\/\/agenciaflores.cl\/wpn\/en\/wp-json\/wp\/v2\/pages\/762\/revisions\/1323"}],"wp:attachment":[{"href":"https:\/\/agenciaflores.cl\/wpn\/en\/wp-json\/wp\/v2\/media?parent=762"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}